What is Your Refund Policy?
Your payment to us consists of a search/processing fee and a document delivery fee. The search/processing fee is $39, which covers our time processing your request, looking you up at the National Archives, searching for your serial number etc. This fee is non-refundable unless you cancel your order within 2 hours of placing it. Our refund policy is that if we can’t help you, whatever the reason, we will refund you the entirety of your payment, minus the $39 processing fee.