What is Your Refund Policy?

Your payment to us consists of a search/processing fee and a document delivery fee. The search/processing fee is $39, which covers our time processing your request, looking you up at the National Archives, searching for your serial number etc. This fee is non-refundable unless you cancel your order within 2 hours of placing it. Our refund policy is that if we can’t help you, whatever the reason, we will refund you the entirety of your payment, minus the $39 processing fee.

Customer Reviews

Jason and Susan are great. As a law office specializing in Veterans’ claims, obtaining...

Beth Ehrlich, Bergmann and Moore LLP, Verified Customer

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My husband and I would just like to say “thank you” again for being so understanding,...

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