What if I Need to Cancel My Order?

Since our business is based on delivering your records as quickly as possible, we typically start working on your request very soon after you order. Once we have completed the search for your records and ordered them, a good portion of our work is done. If you cancel by emailing or messaging us through our website within 2 hours of ordering, we will give you a full refund. If you cancel more than 2 hours after you order, because we have already expended time and effort locating your records, we will refund your payment in full minus our $39 processing fee. Funeral or burial requests can not be cancelled. Fire-related requests can not be cancelled. Once your records have shipped, of course, you cannot cancel, and no refunds can be given.

Customer Reviews

Jason and Susan are great. As a law office specializing in Veterans’ claims, obtaining...

Beth Ehrlich, Bergmann and Moore LLP, Verified Customer

“I just got home this past weekend after being out for a week and in my mailbox was your...

Liz Montoya, Verified Customer , Illinois

My husband and I would just like to say “thank you” again for being so understanding,...

Sharon and Michael O’Neil, Verified Customers