What if I Need to Cancel My Order?

Aardvark Research Group > What if I Need to Cancel My Order?

Posted by Aardvark Research Group On September 8, 2013, Leave a Comment

Since our business is based on delivering your records as quickly as possible, we typically start working on your request very soon after you order. Once we have completed the search for your records and ordered them, a good portion of our work is done. If you cancel by emailing or messaging us through our website within 1 hour of ordering, we will give you a full refund. If you cancel more than 1 hour after you order, because we have already expended time and effort locating your records, we will refund your payment in full minus our $39 processing fee. Funeral or burial requests can not be cancelled. Fire-related requests can not be cancelled. Once your records have shipped, of course, you cannot cancel, and no refunds can be given.

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Customer Reviews

Jason and Susan are great. As a law office specializing in Veterans’ claims, obtaining...

Beth Ehrlich, Bergmann and Moore LLP, Verified Customer

“I just got home this past weekend after being out for a week and in my mailbox was your...

Liz Montoya, Verified Customer , Illinois

My husband and I would just like to say “thank you” again for being so understanding,...

Sharon and Michael O’Neil, Verified Customers

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Google Rating

4.8

Based on 97 reviews

Aardvark Research Group

4.8

Josh Statham

1695405361

I found Aardvark group online and was in desperate need to get my fathers DD214 so he may be buried at his preferred military cemetery. Aardvark group got me his DD214 in relatively quick time and even without me sending any type of proof of death even though it was requested. I appreciate their help and understanding and would use them again if ever needed

joyce Hubbard

1695149246

I needed my dd214 and I contacted Susan by texted gave her the information I needed. I was told it would be 10 business days. But they got back to me in less than that. It was the date I gave them but not the date I needed. I reached out to them on Saturday and was told they would look into it. Then flowing Tuesday They sent me the dd214s I needed.Their work ethics, and professionalism are above and beyond most companies I deal with.James

Sebastian Simon

1690830821

I requested my DD214, and the turn around time said 7-14 business days. I requested it on the 26th and received it on the 31st. Well worth the fee, and fantastic communication. I highly recommend this service for anyone who needs their DD214 quickly.

victoria hilton

1689179910

Not a scam! Aardvark research group provided the best piece of mind I’ve received in a bit. Originally contacted NARA which is backlogged several months. I received my requested documents (DD214) in two days after contacting Aardvark- Amazing! Worth it!

John McGowan

1686774391

My DD 214 was prepared fifty-five (55) years ago. When the retirement team told me that I needed to have "member 2 or 4 copy" as opposed to copy 1, I was concerned. I read the various advertisements and chose AARDVARK RESEARCH. I was certainly not disappointed. In a mere three (3) days they provided a DD 214 copy 2. Their prompt efficient work is amazing.

ARoes Voice

1686597175

After many twists and turns while learning the DD214 was a loss in the "big document fire", Aardvark was able to navigate the process to seamlessly locate and secure the DD-214! The document was needed for a very time sensitive application for the Veterans Administration and without Aardvark's help, mainly Paul, it would have taken me months to obtain on my own. Aardvark delivered! Give them 6 stars!

Michelle Cuneo

1683858254

My family and I can't say enough good things in regards to the prompt replies and all questions answered by emails. We were able to take care of family matters due to their promptness of getting my DD214. Thank you for your help & service, it was worth every dime spent! I highly recommend using their service.Best regards,Kevin B.

Katrina Walker

1682291509

Very professional and prompt in servicing me with my request. This is a top notch organization and I truly appreciate your assistance with getting my father's DD-214! I definitely recommend their services.

Jamal Lateef

1680648393

I got my DD-214 very fast the website states within 7 days but received mine within 2 days. Would definitely recommend using the service to get the information quickly & the attached letter was certified. Couldn't be more happy with the outcome, thank you very much!!!

Jauquis Carter-Hill

1677895318

This company is awesome! After seeing how long the process would be to get my husband's DD214 I had to search for an alternative. I google searched how to get the document fast and came across something saying you can use a research company. I came across this company who had nothing but positive reviews. After submitting the request the night before they sent me an email that morning. This was yesterday. We have an electronic copy of the DD214 today! They will be mailing out hard copies also. The communication was great all across. I would highly recommend them to anyone asking.

William Henry

1675358558

Absolutely perfect. Even with the limited information I gave them, they were able to find the paperwork I requested. This company is for real. Fast with super communication. I'd recommend them to anyone in a heart beat.

Kyle Elinski

1675124227

Absolutely the best money I’ve ever spent. They were extremely prompt and communicative with me. I needed info for my father who passed and I can’t believe the response time. If you are debating whether to use them or not, think no longer and do it! 100% recommend.

Rosalie Romo

1674673325

Iam so glad I was referred to their website from the National Veterans Foundation. They are great! I needed my DD214 in a hurry. They sure did deliver, I received it next day through email. They are very professional and courteous. Their worth the money!Thank you so very much!👍🙂😁

Roger Graves

1670863258

I am retiring soon, needing certain files of my military separation papers not given at discharge. The official gov't site is super backed up so I thought I would try Aardvark Research. Their fee is much less than I anticipated. Aardvark sent my entire separation files to me the next day-the next day! Best deal ever! If you are needing military files, try Aardvark Research; I doubt you will be disappointed!

Luvert High

1668460682

Honestly have gone above and beyond for me.After being disrespected by the veterans record center I turned to Aardvark and the turnaround time on necessary records was astounding. Aardvark has treated me honorably and with kindness, like our national records center should be treating all vets.Thank you for your amazing service!

eric cruz

1666875621

Awesome service!! I was a little skeptical when I needed my.DD214 quickly for a VA Mortgage. I received it via email in 2 days! Thanks!

Beth Brady

1663692178

If you are at your wits end trying to find military info for a relative this is who you work with. My aunt sent me to Aardvark and with very little info they found what we needed.There was a fire at the national records facility in the 70’s and of course my dads record were among those lost . That’s why no one could find anything on him in 2022 when he passed on September 7th. Aardvark not only got to the bottom of it they had me a new certificate in about 5 minutes.THANK YOU Aardvark!!!! Now we can get my Dad the service her deserves. ❤️ Beth Murphy

Mike E.

1661400071

I was in desperate need of my DD214 and ordered the "quick" copy via DD214 Direct. After 7 weeks, and nothing other than "we're trying" I went with Aardvark. A week later, Aardvark delivered my copy. Thank you, they saved my job!

Barry Tennihan

1660776336

Very quick and very thorough response to my request for my DD214 etc. I would highly recommend this company to all vets!

Phil Summers

1660356524

So this company is absolutely amazing. I needed my dd214. For some reason when I got out of the airforce i was never given one so for almost 10 years I didn't have it. I was given a recommendation to this cpamy by the national archive itself so that's how I heard about them. I called them on a Tuesday or Wednesday and by that Friday they had retrieved my dd214 for me. Now I can apply for VA benefits and do things I wasn't able to because I didn't have my dd214 all this time I've been out of the military. I know my situation might be different from others but I think if it's your dd214 they do work faster than what they say on the website.

Debbie

1651782756

My dad passed in 2013 and his wishes were to be cremated. It's been 9 years and we decided to rest his ashes in a beautiful spot next to his siblings. Dad served in the Navy at the tail end of WW 2. We found that he was eligible for a military marker. We couldn't find his discharge papers and we needed information to complete the application form 40-1330. It's been 75 years and we know dad would have put it in a safe place but where!? Googling we found Aardvark Research Group. The reviews were helpful and we decided to use their expedited service! We received the information today! Grateful and many thanks to Aardvark for your emails and service. We feel for a reasonable price they were much quicker than the application process online with NPRC.

Marty Robbins

1649647551

My 90-year-old mother needed my father's military separation paperwork from WWII in order to secure benefits from the VA. It was probable his records were destroyed in the fire at the National Personnel Records Center (NPRC) in 1973. I nevertheless applied for his records via NPRC online eight months ago. Then, I happened onto an Internet link to Aardvark Research Group. With Aardvark, I had my father's records in two weeks. And, am I ever happy! Aardvark really came through in something that will provide significant help for my elderly mother. Thank you. Thank you. Thank you.

Marty Robbins

1649571316

The result of using Aardvark Research Group has been a giant load off my shoulders. My 90-year-old mother needed my father's military separation paperwork from WWII in order to secure benefits from the VA. It was probable his records were destroyed in the big fire at the National Personnel Records Center (NPRC) in 1973. I nevertheless applied for his records via NPRC online eight months ago, at the same time my mother applied for the benefits; but have received nothing. I also involved our U.S. senator, who was told several weeks ago by VA that it requested the same paperwork, but, still, nothing. Then, I happened onto an Internet link to Aardvark Research Group. Their business explanation was convincing; and the $80 fee charged by Aardvark is like nothing, if they are successful in securing paperwork that leads to many thousands of dollars in benefits. So, I involved Aardvark in the search. Two weeks later I had my father's records. Oh, man! am I ever happy. Aardvark really came through in something that will provide significant help for my elderly mother. Thank you. Thank you. Thank you.

Antonio Castillo

1649166504

I am 100% satisfied with the order! The service was fast and the communication was excellent.Thank you for helping veterans.

Diane Doyle

1645919507

Even though I had ordered the DD-214 through the Veteran’s Gov’t Records website prior to purchasing the Aardvark expedited service, they somehow worked around it and I had the DD-214 within weeks of contacting AARDVARK. The entire Aardvark team returned every one of my messages on the same day and kept me apprised of the status throughout the search. I couldn’t be happier with their performance and results!A really stellar, 5-star experience with Aardvark!

Donald Glaser Jr

1645883920

My father passed away and he was a veteran of the US Navy. When I looked for his DD214 it wasn't where I remember it being and we had to have it for his burial with military honors. Naturally we took the hose apart looking for such a needed document. It's still not been located. Aardvark Research saved the day with expediting my father's DD214 in time for the funeral. I am forever grateful! Aardvark Research Group exceeds expectations.

Tom Fisk

1643128524

ARG processed request as advertised. I’m completely satisfied. Thanks for making it easy.All the best,Tom

Lisa Henderson

1642550493

I ordered my husband's dd214 around 10 a.m. He had an electronic copy before 5 p.m. the same day. I can't tell you how much this type of service means to us. Absolutely outstanding!

Lenydia Benton-Miller

1640823571

I tried on my own to get my dad’s DD214 for 9 months, when I contacted aardvark it took less than a month. I really appreciate the professionalism and speediness of AARDVARK!! Absolutely amazing

Kelsey Whitt

1638626096

We recently started the search for my grandfathers DD214 and submitting the application and waiting 3, we got impatient. I saw that this company was recommended on the National Archive page so I felt she using them. Well, they definitely met my expectations! Very responsive, friendly and retrieved the requested document in under 48 hours! I was thoroughly impressed and highly recommend them!

noman mcshmoo

1638320063

Due to the National Madness, it was not easy and it took them some effort but Aardvark came through for me!!!! I was super pleased with their help and rapid communication with me. Not once did it take them more than about 18 hours (at the longest!) to respond and most responses were a LOT faster than that! Pro tip: it may take a couple of days for them to generate the order after you have paid so don't start counting until about 3 or 4 work days after your order. Also: the National Archives are really backlogged, so be patient. Aardvark was awesome to deal with! THANK YOU!!!!!! THANK YOU!!! THANK YOU!!!!!

Mark Aniello

1635523457

After months of trying to obtain military records from the government for a friend to no avail. I reached out to Aardvark Reseach Group for help. Within days they were able to communicate that they were processing the request, and a short time after obtained the records. Amazing effort and determination. Highly recommend!

Michael Oveson

1634905813

I needed my NGB 22 and dd214 for a home loan with only a few weeks to spare. I ordered my documents on Wednesday. They were in my email THE NEXT DAY. These guys are legitimate and fast.

Kim Glover

1634782096

My husband has been waiting over a year closer to 2 at this point for his DD214. Aardvark is amazing in 10 days we had it in our email. I can't thankyou enough. My husband is so thankful that I found you guys. Worth every dime!!!!! Thankyou againKim and Todd

Vicki Patzold

1633636866

Aardvark has been amazing! I work for a company that deals with Veterans helping them get the Aide and Attendance with the VA, they have been an absolute gem with helping us get DD214's for the senior Veterans that we work with so we are able to help them get their A&A benefits much faster!

Zac Cole

1630595814

They were very easy to work with and professional. They got my NGB 22 in a day that is exceptional!

Jamila Lake

1627062922

Amazing... I received the requested DD-214 in less than 24 hours!! The best $79 spent. I' had been working with the local county VA since March and they still weren't able to obtain. Wish I would've known about this company months ago. Thank you thank you!!

B J WICK

1620943625

SUPERB AND PROFESSIONAL CUSTOMER SERVICE !!!The Customer Services Reps went above and beyond in quicklyReplying my many emails and providing extraordinary customer service !!!Job well done !!! And Quickly too in these times of covid restrictions.

Evin Powell

1620754679

This service is fantastic beyond belief. Quickly found my DD124 and saved the day for my home loan. Would recommend them to anyone wanting quick efficient service with friendly responses!!Bruce B

Sandy Petrell

1620431927

My husband and I are very happy with the professional and fast services provided by Aardvark. Our questions/concerns were handled promptly. Also, updates were provided in regards to steps taken by them to obtain the DD-214 document(s) requested. We are grateful they were able to cut through the "red tape" we are so aware of. We highly recommend this business. Thanks again !!

Ed Kearns

1617915971

The Mort side of the VA doesnt talk to the medical side...needed to get a copy of my DD214 it likely was in some folder in some box in one of the places in the house...I needed a copy in a timely way easy. With good recommendations I went with Aardvark and they delivered. They set my expectations with good prompt communications. Well done!

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