How Does your Turnaround Times Estimate Work?

We order our records first-thing in the morning, every morning, Monday through Friday. This means that, in general, your record will be ordered on the day following your request through our website. For example, if you ordered your records through our website at 2:00 P.M. Eastern Standard Time on Monday, we would submit your request the following morning, on Tuesday. Likewise, if you order through our website on Friday at 11:00 A.M. Pacific Standard Time, we would submit the request for your records first-thing in the morning on Monday. Since all of our requests are made through government agencies, like the National Archives, Department of the Army etc, our Turnaround Times only count business days–government offices are typically closed on weekends, so no work gets done, and we don’t count those days in our estimates. Some records do take longer than 7 business days–the details are on the Turnaround Times page of our website.

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