Can You Guarantee That My Points Are All There?

Of course not. We are only researchers. We can only provide you with copies of whatever is in your personnel file. We have had nothing to do with generating your retirement points, adding them up, compiling them into a summary etc and we can do nothing about mistakes on them. If you think there is an error, an inaccuracy or an injustice, again, this is between you and the military. We can give you advice, point you in the right direction, even provide you with the name and number of whoever is up the chain of command on your issue, but we can not force the military or federal government to do anything. Usually the Points Statements are in order, but if they aren’t, it is not our fault, or our responsibility, and we can’t guarantee anything except that we will provide you with the points that exist in your military personnel file as quickly as that possibly can be done. This same caveat applies to DD214’s and any other record you request from us–we didn’t make them, and we aren’t responsible for the accuracy of them. This is between you and the branch of service you were in.

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